Return & Refund Policy

1. What this policy covers

Anore sells digital services rather than physical goods, so there is nothing to return by post. This policy explains when money paid to Anore can be refunded.

It applies to hosting plans, cloud services, e-commerce stores, domain registrations and transfers, wallet top-ups and add-ons bought from anore.tech.

2. Domain names are not refundable

When you register or transfer a domain, we pay the registry immediately and that fee cannot be recovered. Domain charges are therefore non-refundable once the registration or transfer has been submitted, including where you later decide you wanted a different name.

Please check the spelling of a domain carefully before you confirm the order.

3. Hosting, cloud and e-commerce plans

• Once a service has been provisioned, meaning the account, server or store has been created and login details issued, the charge for the current billing period is non-refundable.
• You may cancel at any time to stop future renewals. Cancelling does not refund the period already paid for, and the service stays available until that period ends.
• A renewal charged in error, for example a service you had already cancelled, is refunded in full.

4. When we do refund in full

We refund the full amount, without argument, in each of these cases.

• Provisioning failed and we could not deliver the service you paid for.
• You were charged twice for the same order.
• A renewal was taken after you had already cancelled the service.
• We terminate your service for a reason that is not your fault, in which case we refund the unused portion of the period.

5. Wallet balance

Money added to your Anore wallet stays yours until you spend it. An unspent wallet balance can be refunded to the original payment method on request, less any transaction fee charged by the payment provider that we cannot recover.

A bonus credited by a promotional coupon is not refundable and has no cash value.

6. How to request a refund

Open a ticket from Dashboard, then Support, choosing the Billing category, or email us. Please include your order number, the amount, and a short description of what went wrong.

• Email: support@anore.tech
• Phone: +880 1410-642287, Saturday to Thursday, 9:00 AM to 6:00 PM (GMT+6)
• Post: Bogirhat, Post Office Chotobogi, Taltali, Barguna, Bangladesh

7. How long a refund takes

We aim to decide on a refund request within two working days. Once approved, the refund is returned to the original payment method within [PLACEHOLDER: working days to process an approved refund] working days. The time it then takes to appear on your statement depends on your bank, card issuer or mobile wallet provider.

Where you prefer, we can credit the amount to your Anore wallet instead, which is immediate.

8. Chargebacks

If you believe a charge is wrong, please contact us before raising a dispute with your bank or card issuer. We can almost always resolve it faster directly. Services associated with an open chargeback may be suspended until the dispute is settled.

9. Stores built on Anore E-commerce

This policy covers what you pay Anore. It does not cover purchases you make from a shop that happens to be built on Anore E-commerce. Each merchant sets and honours their own refund terms, and any request about an order placed in such a shop should go to that merchant directly.